SBC SMTP Problem Finally Solved

My mom has been having intermittent problems sending e-mail for, well, ever since we got DSL last January. The problem was something related to SBC’s SMTP server(s), which for some reason would occasionally decide not to accept her authentication from Eudora. Complicating the issue was the fact that SBC has utterly no idea how to set up Eudora to do it properly, and won’t support anything but Outkook over the fone. (All three pages of Eudora info are on the Web site.)

So I wrestled with the problem off and on for about six months, and Mom dealt with it, though she was rather annoyed by the random e-mail outages. It didn’t help matters that my dad, on his ancient work-provided Win95 laptop upstairs, was having no issues whatsoever.

Well, I finally got tired of it and happened to be here to do something about it at the same time. For the record, the solution can be found in these two discussions on DSL Reports’ forums: use one of the legacy SMTP servers, which does authentication based on IP address, not user/pass.

If anyone has a clue why Eudora Pro 4.x, 5.x, and 6.x on Mac OS 9 all failed to work, when Eudora 6 on Win95 and Mac OS X worked fine, please tell SBC, and instruct them to fix their worthless support pages.

posted by Chris on 13 December 2004 at 0435 in computing


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