Can I Call You Later?

The telemarketing powers that be — namely, the American Teleservices Association — have expanded their lawsuit against the US government. The suit claims the national Do-Not-Call registry will “devastate businesses and cost as many as two million jobs.”

Small ethical question: if your job involves harassing and/or disturbing people at inconvenient hours, like the middle of dinner every night, do you have a moral right to continue that job?

Another question: if people hate telemarketing so much, we can safely assume that they won’t buy products that are telemarketed. So why is the industry so concerned that this do-not-call list will devastate businesses? Seems to me the people who sign up for it are the ones who aren’t going to buy a telemarketed product anyway. So the do-not-call list is actually doing the industry a favour by saying “Don’t waste your time calling these people, since they aren’t likely to buy anything you sell them over the phone anyway.”

How the heck can doing the industry a favour be worthy of a lawsuit?

posted by Chris on 29 July 2003 at 1135 in general

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