Kudos to Apple Service

As you regular readers probably know, Ti Cobb had to get a new hard disk and a new right-side cooling fan a couple weeks back. Thanks to my AppleCare plan, it didn’t cost anything, and Apple is to be commended for the rapidity of their repair service. DHL/Airborne Express picked up the laptop on the afternoon of 08 June and it was back in my hands, fully repaired, on 10 June. Assuming it took about a day to travel from Jacksonville to Houston and back, that’s less than 24 hours turnaround time. Very impressive.

But why, oh why, did the folks at the repair facility load Mac OS X 10.2.8 on it? It didn’t really matter, as I reformatted immediately and cloned my backup to the internal hard disk anyway, but I thought it was rather odd.

posted by Chris on 27 June 2004 at 1516 in computing


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